Just some of the topics are presented here. Ask us for more detail if you wish.
- Coaching definitions
- Coaching vs mentoring etc
- Coaching in a management context
- Helping roles in management
- The supportive coach
- Establishing core coaching skills
- Conscious-competence model
- Mindsets for the coach and coachee
- Understanding how others learn and develop
- The use of different styles of coaching
- Questioning and Listening skills
- Useful and not useful questions
- Exquisite listening
- Listening habits
- Coaching/managing needs – the McLeod Management Model
- The use of Emotional Intelligence in coaching
- Non-judgement and constructive feedback
- Celebrating success
- How to structure your coaching session
- Widening coaching
- Root cause and principal target
- Building and breaking rapport
- Deeper level questioning skills to challenge perceptions and beliefs
- Power of silence
- Dealing with resistance
- Managing emotional expression
- Managing internal conflict
- Getting what you really want with Well Formed Outcomes
- Identifying motivation – identifying ‘Towards’ and ‘Away From’ behaviour
- Using metaphors
- Perceptual positions
- Anchoring and psychological state management
- Provocative vs challenging coaching
- Graceful flexibility – seamless coaching
- Facilitating behaviours and context-free coaching
- Recognising dysfunctional patterns and pattern breaking
- Hot Words & Phrases
- Sensory Journeys