Angus McLeod talks us through his leader-coach model and explains the impact that the model has in preventing counter-productive over- & under-managing and the negative effects of these on staff-performance. The model tells us that for most of the people, most of the time, we can respond to employee-questions with another question, rather than a solution or direction. It also tells us what to do when someone is struggling to understand how to take ownership of their issue. This is a recipe for superb leadership and coaching in one easy model.