Assessments

Monitoring the Quality of our People

Our teams all have to pass a desk-top study of their training and development journey to professional practice before being invited to an Assessment Centre. The Centre tests skills and are ranked by at least two qualified colleagues. The ranking requirements for each measure have to be attained for the appropriate level of certification – only one score below the requirement means rejection.

We encourage the recording of individual CPD data* and this is obligatory for our most senior people. We have set the bar at a very high level for training, coaching, being coached and other professional activities that support our services to you at the most exquisite level.

We actively encourage feedback from delegates, coachees and customers and always disseminate and act upon feedback in an open and productive environment.

All trainings use feedback (ours or yours) to monitor the performance of our people. Feedback is openly discussed and learnings taken forward.

AMA assesses our coaches via facilitated, peer-assessment centres conducted during one and half days. Application to the centres is dependent on three factors: certificated training, experience and ongoing CPD. On the assessment centre, we work in groups to measure coaches on the basis of a number of core abilities and benchmarks. The coaches are NOT told what factors are being asssessed. The scores are aggregated and where they are significantly different, a process for dialogue with a third-party facilitator from the senior observer team is carried out. There is ‘fail’ and three levels of coach certification from practitioner level upwards.

* CPD = Continuous Professional Development